All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. The product(s) are made to order, in limited edition, handcrafted in Italy with artisanal care.
Payment can be made by bank transfer, credit/debit card (Visa, Mastercard, Maestro) or through a Paypal account and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon the placement of your order by www.thatsaprile.com. We take reasonable care to make our Site secure. To help ensure that your shopping experience is safe, simple, and secure, www.thatsaprile.com uses Secure Socket Layer (SSL) technology. Please note that Sublimio doesn’t ever store its users’ credit/debit cards details in its systems and can therefore not be held liable for any loss you may suffer.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that there are shipping restrictions, that the item ordered is sold out, or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product(s) from the Site whether or not that product(s) has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
The production starts within one week from the moment an order is accepted and the payment is received. The production timing spans over a 8-12 weeks period, during which your items will be handcrafted, hand packaged and dispatched by our warehouse. Please note this can take longer for reasons outside our responsibility. You will constantly be informed on the production status and its phases. Please note that we will do our best to keep possible delays to a minimum. The shipping time depends on the country of destination and we work closely with our shipping partner to minimize the potential impact of custom delays on our international customers. Once dispatched, the product(s) generally takes up to 5 working days to reach their final destination.
Sublimio insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Sublimio and transfer of responsibility in the same way.
We currently only ship to the countries listed in the shipping address’ country selection checkout area. Keep checking this page for future updates on shipping restrictions.
Prices shown on the Site are in Euros and are exclusive of VAT at the applicable rate unless you have selected a country where VAT is chargeable. As recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Customers purchasing from outside the European Union will be charged for the product(s) purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from our courier or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
The customer can return product(s) arrived in faulty or damaged conditions within 5 days from the date of final delivery. Please note that all return postage costs will be the responsibility of the customer. We are happy to reimburse the return postage costs once the product(s) have arrived back to us and are assessed. Refunds will be issued by the original method of payment in Euros (€). Sublimio reserves the right to request photographic support regarding faulty or damaged product(s) before authorizing a return for full reimbursement.
Email firstname.lastname@example.org within 5 days from the delivery date to request a Return Authorization Number (R.A.N.). Please include Order ID (ID#######), Name(s) of the item(s) to be returned. Transportation costs incurred by the return of products are only refunded if the return is justified by the nonconformity of the goods delivered (faulty or damaged products). Once your request has been accepted and your R.A.N. obtained, please follow the instructions in the R.A.N. email to arrange the pick-up of the goods. Please write the Return Authorization Number on the Airway Bill and on the outside of the box. Our address for all returns is: Sublimio — Via Rosa Raimondi Garibaldi, 42 00145 Rome - Italy. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return will be approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We recommend that items are returned from the same country to which they were delivered. Returns must be carefully packaged in the box originally provided. Orders sent back from a different destination may incur additional charges or be delayed by customs for which you will be considered accountable.
Product(s) must not have been altered in any way, and must not show any signs of use. Items must be returned using the package originally provided, with all original packaging and other accessories received with the order in 100% original conditions. Sublimio will not issue a refund for product(s) that do not meet the above conditions. If your returned product(s) are not accepted for reasons we deem appropriate, you will be notified via email to the email address you provided during checkout. Within two weeks (14 days) of being notified that you are not entitled to a refund, you will have the ability to request that your merchandise be shipped back to you in the condition that it was received by our customer service, at your own cost. You have two weeks (14 days) to reply with a written request for the return of your merchandise, in which you must agree to pay for return shipping and a restocking fee and specify the method of payment for this service. If this is not done within two weeks (14 days), you are authorizing Sublimio to dispose of such product(s). Pick-ups for all authorized returns with Sublimio’s courier account numbers must originate from the same country of the original shipment. Sublimio reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, Sublimio will deduct a 10% administrative/re-stocking fee from the refund.
Refunds will be processed as soon as returned product(s) have been checked and accepted. For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company. Orders paid by Paypal or by bank transfer will be refunded to the original account. Returns must arrive within 10 days of receiving the R.A.N. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through www.thatsaprile.com. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
We have made every effort to display as accurately as possible the colors of our products that appear on www.thatsaprile.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including www.thatsaprile.com Software and all HTML and other code contained in this Site. All such Content mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Sublimio and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Sublimio tries to ensure that the information on this site is accurate and complete. Sublimio does not promise that www.thatsaprile.com's Content is accurate or error-free. Sublimio does not promise that the functional aspects of the Site or that the server that makes it available is free of viruses or other harmful components. We always recommend that all web users ensure they have up to date virus checking software installed.
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You have certain rights under the law. These include: that any product(s) you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site; you have the right to cancel any order for a product within three (3) working days commencing on the day after the date on which you placed it, and receive a full refund. Nothing in the TOS is intended to affect these rights.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Sublimio as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Sublimio, and we shall not be liable for any representation, act, or omission on your part.
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
The TOS together with all our policies and procedures will be governed by and constructed in accordance with the relevant Italian law and the relevant Italian courts will have exclusive jurisdiction.